SHIPPING
We will get your order out the door as fast as possible. Occasionally, we may run into temporary out-of-stock situations and we will notify you if that delay is going to be longer than a couple days. Smaller orders are shipped via USPS and larger orders are shipped via UPS, unless otherwise requested. Unless otherwise noted, all shipping costs are paid by us for all individual e-commerce orders. That's right all personal US Sherpa orders come with free shipping!
RETURNS
We’re sorry if you’re not happy with your US Sherpa product. However, we do ask that all returns or exchanges are done within 30 days of the original purchase. To be eligible for a return, your item must be unused and in new condition. To inquire about a return, email us at info@ussherpa.com with the product, date of purchase and reason for return. If the product is used we will still consider a return if there are outstanding circumstances.
Exchanges (if applicable)
We will exchange items for a different size or if they are defective or damaged. If you need to exchange it, send us an email info@ussherpa.com first.
We will get your order out the door as fast as possible. Occasionally, we may run into temporary out-of-stock situations and we will notify you if that delay is going to be longer than a couple days. Smaller orders are shipped via USPS and larger orders are shipped via UPS, unless otherwise requested. Unless otherwise noted, all shipping costs are paid by us for all individual e-commerce orders. That's right all personal US Sherpa orders come with free shipping!
RETURNS
We’re sorry if you’re not happy with your US Sherpa product. However, we do ask that all returns or exchanges are done within 30 days of the original purchase. To be eligible for a return, your item must be unused and in new condition. To inquire about a return, email us at info@ussherpa.com with the product, date of purchase and reason for return. If the product is used we will still consider a return if there are outstanding circumstances.
Exchanges (if applicable)
We will exchange items for a different size or if they are defective or damaged. If you need to exchange it, send us an email info@ussherpa.com first.
