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How do I track my order?

Once your order leaves our retail location, you will receive an email with tracking information.

How do I send an item for return?

If you have decided to return an item, call or email us with your order number and which product from the order you would like to return.

How can I exchange my US Sherpa product?

To exchange an item, call or email us with your order number and the product you would like to exchange. We will ship the new product once we have received the old one.

How do I care for my item?

We recommend extending the life of your product by caring for it properly. Learn more about caring for your item by reading the item description.

For most products: Hand wash gently with mild soap, and cold water, then let air dry for products to maintain best quality.

Can I cancel my online order?

We immediately start to process your order as soon as it’s placed. Please note you can return your order within the 60-day delay mentioned in our return policy. We apologize for any inconvenience. 

How do I know when my order ships?

When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).

What's the expected delivery time?

Our delivery time varies due to the destination country and the shipping method. Our orders are packed and shipped within 1-2 business days. The majority of our online orders are shipped with USPS first class.  

What materials are your products made from?

You can find out all the product composition from the information on each products page. Primarily we use wool, yak fur, natural dyes, water buffalo leather, sherpa fleece and more.