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How Do I track my order?

Once your order leaves our warhouse, we will send you an email with your tracking information. You will then be able to track your order as it makes its way to you.

How do I send an item for return?

If you have decided to return an item, call or email us with your order # and which product you would like to return.

How can I exchange my US Sherpa product?

To excahnge an item from your recent order, call or email us with your order # and which product you would like to exchange. We will send your new product once we have recived the old product and dispute any coast discrepincies between items.

How do I care for my item?

We recommend extending the life of your product by caring for it properly. Learn more about caring for your item by reading the item description. Mainy you wash products by:

Hand wash gently with mild soap, and cold water, then let air dry for products to maintain best quality.

Can I cancel my online order?

We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted.  Please note you can return your order within the 60-day delay mentioned in our return policy. We apologize for any inconvenience. 

How do I know when my order ships?

When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).

What's the expected delivery time?

Our delivery time varies due to the destination country and the shipping method chosen. Our orders are packed and shipped within 1-2 business days (business days: Monday - Friday, excluding holidays). The majority of our online orders are shipped with USPS first class.  

What Materials are your products made from?

You can find out all the product composition from the information on each products page. Primarily we use wool, yak fur, natueral duys, leather Ssherpa fleece, and more.